![]() ![]() New cardsĬontrols that People’s United debit card holders use will be deactivated at 10 p.m. Customers with any questions about their accounts once the secure messaging system becomes unavailable should contact customer support at (800) 525-9248. The secure messaging system for the People United Online Banking will not accept any new messages after 5 p.m. 6, they can find out more about how the bank’s service allowing transfers to other banks works. Once customers log into M&T’s mobile and online banking on Sept. 2, provided it was scheduled prior to 5 p.m. That will be the last day customers can schedule a new transfer and will be able to update one that is waiting to be processed until Sept. The next change, retiring the bank-to-bank transfer option at People’s United, will take place at the end of the business on Aug. ![]() Once the conversion process is complete, M&T officials are urging the newly migrated account holders to consider signing up for the bank’s Zelle service which provides customers with an option for sending and receiving money from people you know and trust. M&T officials are urging account holders who use the People’s United Person-2-Person Pay option to “prepare early by scheduling payments in advance, and saving any previous activity they would like to keep,” according to the e-mail to customers. The payment option allows users to send money to anyone - using an e-mail address or mobile phone number - without having to know their account information. 23 at 3 p.m., when the Person-2-Person Pay capability goes away. Consumers will have to go to their online accounts with individual vendors to review purchases and other transactions, according to a recent e-mail that was sent to People’s United customers from M&T. 5 at 5 p.m.Īs part of the conversion, the bank’s customers will no longer be able to view electronic versions of merchant bills as part of their online banking capability. The first change involves People’s United’s E-Bills service and takes place Friday Aug. ![]() Other customers described issues with new credit and debit cards, he said, but those cases have included a customer mistakenly using an old credit card and another providing an outdated address for a new debit card.Here’s a rundown on what will change and when those changes will take place: Bill changes He said some customers tried logging into accounts multiple times, causing them to be restricted. “It’s just unprecedented volume because change is happening and people want to make sure that they're comfortable with what’s going on.”Īn online thread posted on Tuesday about service restoration had generated more than 800 comments from customers.Įarlier in the week, Keegan had said over 40 percent of People’s customers have accessed their new M&T accounts online. “It’s not the customer service level we want to have or will have, but we’re getting there,” Keegan said earlier this week. The transition this week has led to long call wait times for customers, which Mike Keegan, M&T Bank’s executive vice president and head of community banking, called unacceptable. “It’s a different login system than the one People’s customers used with different coding.”Įven so, Reiss said that it’s “distinctly possible” that some customers would need to create a new profile. “Our digital team was able to kind of go into our system and kind of recalibrate what was an acceptable special character,” Reiss said. Max Reiss, an M&T spokesperson, acknowledged the problem with the special characters but said the issue was resolved as of Friday. The bank had also posted a link on social media that explains how to access accounts, but only if customers didn’t have a special character in their account name. He said he allowed the bank to re-enroll him as a new customer, deleting his transaction history and statements with People’s. ![]() On Thursday, he said he visited an M&T branch in Ellington, where a bank teller told him that M&T was unsure when it would fix the issue. You and many others who had a special character in your username are having problems just like you’re having and we don’t know how to fix it, and we don’t know when it’s going to be fixed,’” Purcaro said. “They said, ‘We see what’s wrong with your account. ![]()
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